Frequently Asked Questions

For Customers

What is Mopstar?

Mopstar is an online platform that connects domestic cleaners with clients looking for cleaning services in their area.

Read more about why Mopstar exists and what it's all about - here

Do you arrange the cleaning appointment for me?

No. Mopstar is a platform that connects you directly with cleaners. Once you find a cleaner you like, you must contact them to schedule your appointment and make arrangements.

Do you vet cleaners?

Mopstar is a networking platform to allow customers to find a cleaner in their area.

We do not vet and so it is up to you to make sure you are happy with your cleaner before you engage their services.

Mopstar has a recommendation system, and we encourage customers to leave and read feedback about cleaners they've engaged.

Read more about why Mopstar exists and what it's all about - here

How do I contact Mopstar?

For all communications, please email contact@mopstar.net.

For Cleaners

How do I register as a cleaner?: Click Create Account in the navigation bar and fill out your profile. Registration is free.
How does it work?: When someone finds your profile and wants to get in touch, they'll contact you directly using the details on your listing, such as your phone number, email, or website. From there, it's over to you: reply to their message, answer any questions, and arrange a time that suits you both. We're here to help you get found, and the rest is up to you.
How much does it cost to list on Mopstar?: Listing is currently free while we grow the platform. When paid plans are introduced, pricing will be £9 per month or £96 per year (save £12 with annual). You will be given plenty of notice before any charges apply.
Will I be charged without warning?: No. We will contact you by email before any paid plans are introduced. You will never be charged without agreeing to a plan first.
Testimonials: We know that getting online testimonials doesn’t always go the way you want it to. If you disagree with a testimonial, don’t recognise the customer you can contact us and we’ll review it, and remove anything unfair or inappropriate.